3.15 When Does the Survey Series Family Trap Work?
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Baodian Home Dress Play "Missing"
This year's Spring Festival, Gan Jianhua, a Nanchang citizen, is not happy. The house that could have been occupied in the past year was half installed by the decoration company and was left aside. After the advance payment of more than 30,000 yuan, the decoration company named “Nanchang Baodian†was “missingâ€.
â– Look at the "heart"
Mr. Gan complained that at the beginning of October last year, he met the salesman of Nanchang Baodian Decoration Engineering Co., Ltd. who was inviting business at the gate of the Nanchang Building Materials Market. Mr. Gan’s house had exactly one suite that needed renovation, and he heard a recommendation from the salesman. , And make an appointment to go to the company office to discuss in detail.
Mr. Gan, who had not yet made up his mind, took a look at the company and decided to hand over the home decoration to them. It turned out that Mr. Gan saw many medals in this company that indicated the first place in national and provincial excellent home improvement and home decoration design competitions.
In this way, on October 7th last year, Mr. Gan signed a “Family House Decoration Project Construction Contract†with Nanchang Baodian Decoration Engineering Co., Ltd. after prepaying the project allocation money of RMB 10,000. The contract stipulated that the project should be contracted by the company. The renovation of Mr. Gan's home construction began on October 9, 2003 and was completed on December 9, 2003. The construction cost is RMB 30,000.
â– Collect money "Keep slipping"
Mr. Gan said that at the beginning, both parties could still perform the contract and the construction team came into the construction site. Mr. Gan also paid 4,500 yuan, 6,000 yuan, and 5,000 yuan in project progress according to the progress of the project, but waited until the construction of doors and windows. The company reported that it may have to exceed its budget, and it must increase the advance payment for the project. Mr. Gan also paid 1,000 yuan.
Although Mr. Gan’s money paid off, the progress of the Candian home improvement project has slowed down significantly. Until December 9, 2003, the project was not completed.
On January 2, 2004, Deng Shaorong, the legal representative of Nanchang Baodian Decoration Engineering Co., Ltd., called Mr. Gan to explain that the slow progress of the project was due to the fact that the company received more business and the construction staff was too busy to do so. On the other hand, the company’s The material was not sufficient for advancement. I hope that Mr. Gan will pay a few thousand yuan in advance for the project and guarantee that it will be completed within three days and that Mr. Gan will enter the new house before the Spring Festival.
Mr. Gan, who wanted to stay in his new home earlier, did not think too much. He took out 4,000 yuan from the bank and sent him to Deng Shaorong’s hand.
But what Mr. Gan did not think was that since the handing over of the money, the construction workers had not come to the door. Deng Shaorong’s cell phone could not work. The company’s phone number was not answered. The company located at No. 330 Nanchang West Road was also an “iron generalâ€. Take the door.
â– "Prize" is a scam
On February 29th, according to the address on the name card Deng Shaorong left to Mr. Gan, the reporter came to No. 330 Nanjing West Road, Nanchang City. The signboard of “Baodian Home Decoration†was still in, but the door was locked. The reporter saw through the door glass that the indoor floor and the table were covered with a thick layer of ash. The newspapers they had ordered were also thrown on the ground by the courier. According to the company’s next-door neighbor, “I haven’t seen people come to work for a long time.â€
After the reporter dialed Deng Shaorong’s mobile phone, he found that his number had been shut down, and the company’s phone number had not been answered. The reporter learned from the “114†check-in desk that the company’s registration phone was set to “confidential†and could not be identified for the time being.
On Deng Shaorong’s business card, there are also printed such as “National Home Decoration Outstanding Enterpriseâ€, “Provincial First Home Improvement Grand Prixâ€, “Provincial Home Improvement Grand Prix two consecutive championships†and “Provincial Second Competition (Luxury Design). The first place was the "honorary" title, and these were the main reasons for attracting Mr. Gan to sign the contract.
In order to verify the authenticity of these “honorsâ€, the reporter went to the Jiangxi Decoration Industry Association in the afternoon of March 1st. The deputy secretary-general of the association, Zeng Fanchao, said after inquiring that all home improvement companies must report to the local construction administrative department. The qualifications of residential interior decoration, this company has no qualifications for the most basic residential interior decoration. For that long list of "honorados," Zeng Fanchao said that in the competitions conducted by the association in recent years, there is no "Bao Dian Jia Zhuang" name.
Regarding this incident, this newspaper will continue to pay attention to it and hope that consumers who have similar experiences with Mr. Gan will contact this column.
survey
Equivalent decoration difference million
In order to have a more comprehensive understanding of the home decoration market in Nanchang, the reporter has asked the decoration company to consult the same standard for the same standard. The result was surprising.
The survey found that the same room, the same decoration content, the highest price of the decoration company up to 25,000 yuan (the amount of discounted quotes), the lowest is 12,000 yuan, a difference of more than 10,000 yuan. In this regard, some consumers believe that some home improvement companies have too much profit and that they should lower their prices. It is understood that because of the influence of regional differences, there is no uniform quotation standard for home improvement prices, and some home improvement markets only list guidance prices for consumers' reference. The person in charge of a certain decoration company in Jiangxi, Jiangxi, told the reporter that the number of renovation projects and the amount of work is a direct factor that determines the cost of the entire renovation project. At the same time, the scale, qualifications, grades, and management systems of the decoration company are different, and the fees are different. . According to reports, at present, the cost of decoration mainly includes design fees, main materials, auxiliary materials, working hours, management fees and taxes.
Data analysis shows that general home improvement companies have gross profit of 20%-30% and net profit of 5%-10%. Liu Jian, an employee of a home improvement company, said that home improvement is a special industry that requires a lot of manpower to improve the management of home improvement projects to provide good home improvement products. The gross profit of 20%-30% is not very high. Only on the premise of maintaining a reasonable profit can a home improvement company provide consumers with home improvement products with excellent quality and service. A person in charge of a Nanchang branch of a decoration company in Shenzhen also said that the profits of home improvement companies are not as high as they thought. He said: "Compared with other capital cities, Nanchang has the greatest potential in the home improvement market, but its profits are very low." He believes that under the current increasingly fierce competition, home improvement profits have become more and more transparent.
Revealed
Home improvement "funny" nowhere
The reporter has recently received complaints about home improvement, after introducing the person in charge of Li Xing, a large-scale decoration company in Nanchang, he summed up the “dirty†hidden in the home improvement industry. These are the factors that directly lead to the difference in the price of home improvement.
â– Lower first and then increase "Addition"
Complaint: Hu Hong, a resident of Qingshanhu District, Nanchang City, stated that she had renovated a two-bedroom home. Quotations from home improvement companies were very low, but after the project was completed, the actual expenditure exceeded the budget by more than 8,000 yuan.
Analysis: Hu Hongjia must have “increased items†during the renovation process. Some of the renovation projects, and the designer talked about it, but the home improvement company does not pay attention to consumers deliberately not stated in the contract, so that the contract is not high on the surface. When the project is completed, those projects will “surface†and consumers will have to pay for these “many†projects. Some of the decoration companies did not report clean water and circuit reform prices before signing the contract. They did not distinguish between light and dark pipes. Instead, they calculated the highest price in the final settlement; or they wanted to extend the water and circuit pipelines during the construction of water and circuit renovations. Length and so on.
â– covert engineering hands and feet
Complaint: Liu Ming, a resident of Xishui Lane in Nanchang City, claimed that he had only renovated the house in October last year and the tiles in the bathroom began to fall off.
Analysis: The problem encountered by Liu Ming should be caused by poor cement quality. Consumers tend to pay more attention to the “visible and tangible†conventional engineering projects such as carpenters and mason, and their supervision is tighter. However, little is known about hidden projects and some details. Water and gas transformation, waterproof leakproof project, strong electricity and weak electricity reform, air-conditioning pipeline and other projects are done in the short term, it is difficult to see, can not be investigated, many construction workers often make a fuss. Other companies have secretly lowered their technological standards. For example, it is stipulated that the wall paint should be applied three times and that it is brushed only once during construction. There is no difference on the surface, but over time, the problem is exposed.
â– The project is divided into a good markup
Complaint: Mr. Xinyu Xie’s call reflected that during the renovation, he paid 600 yuan for the floor installation fee for the home improvement company. Later, he learned from the floor vendor that the floor was purchased by the manufacturer. The decoration company's workers didn't even act, but they defrauded him of the 600 yuan installation fee.
Analysis: Some companies do not “knowledge†when bullying consumers when they are doing budgets. They break down a single project randomly into multiple sub-items and quote separately for each sub-item. As door covers, hardware items such as doors, door covers, hinges, etc. are separately priced as separate items. They often increase the price of some sub-items by a small amount, and consumers are not aware of it. The price has increased a lot. Due to the limitation of professional knowledge, consumers often do not recognize the secrets and cannot explain the reasons why such quotations are unreasonable. Therefore, only the payment is made. In fact, this sub-item valuation is very easy to repeat billing, so that most consumers are not "kept" yet.
In the survey, some decoration companies proposed that they could invite third-party supervision for consumers for free (referring to qualified third-party organizations other than the decoration company), while others could only provide free supervision of interior decoration companies. The relevant person in charge of the Nanchang Building Decoration Association pointed out that the supervision effect of the third-party supervision and decoration company's internal supervision is not the same, so consumers should pay attention to the choice.
According to the person in charge of the Jiangxi Decoration Industry Association, third-party supervision can reduce unnecessary losses for ordinary consumers who do not understand the decoration industry. For example, when consulting at home, it is possible to assist the owner in inspecting and determining (not recommended) the decoration company; in the budget review, the owner can seek a reasonable market price and remove the moisture in the quotation; when signing the contract, the owner can determine the materials and Construction terms, such as see if there are any missing items, low quotes and additional items, and other issues; at the same time, through cooperation with legal agencies, provide legal advice for owners, and review the contract whether there is a clause infringing the legitimate rights and interests of the owners, or not subject to law Invalid terms of protection.
In addition, the third-party supervision can also check whether the materials purchased by the decoration company are consistent with the material brands agreed in the contract, the model numbers are the same, the specifications are the same, whether it meets the “Construction and Decoration Construction Specification for Residential Houses†and whether it meets the “Construction of indoor environmental pollution for civil construction projectsâ€. "Specifications", whether it meets the "interior design of building fire protection specifications" and so on. From the selection of the decoration company to the completion of the project, the third-party supervision can “escort†the entire journey for consumers.